Hi All,
I'm an FI/CO consultant working in an organisation using IS-H and am learning on the job so apologies if this is an obvious question.
at month end we run transaction NCo1 in order to transfer the services which have been performed on cases over to the case based orders in CO. the output log of NCO1 shows some entries where there is no receiver order reference, and the activity is not charged to the case as expected. There are no messages in the error log for these cases so I am struggling to understand why the activity is not transferred to CO.
In the attached file is a screenshot showing the output from NCO1 with two ISH cases.
MANC004475 is linked to a receiver order in the case master data, but in NCO1 there is no receiver order and no services / activity is transferred to the case based order in CO.
MANC004476 is also linked to a receiver order in the case master data, and has receiver orders in the output of NCO1. Services and activity are transferred over to CO correctly.
Any tips or advise would be very welcome.
Many thanks for your time
Phil